About

Present life

I am a Happiness Engineer at Automattic, a global company behind WordPress.com, WooCommerce, Jetpack, Simplenote, Longreads, VaultPress, Akismet, Gravatar, Polldaddy, Cloudup, and more. Automattic believes in making the web a better place.

In this role, I work in front-line customer service. I work with diverse teams to engineer user happiness.

Before this position at Automattic, I worked with Freshworks Inc. as Freshdesk’s Product Marketing Analyst. I worked with the Freshdesk Academy team and Freshdesk product marketing team. On Freshdesk Academy, I worked on educating users to get the most out of Freshdesk, and learn customer service skills. On the Freshdesk product marketing front, I worked on various marketing operations to deliver the product’s story to the world.

I graduated from SASTRA University, India, in Electronics and Communication. I have a passion for tech blogging, and traveling.

I also have a blog, and a code blog. I don’t have major experience with programming, but I am learning JavaScript at the moment.

Backstory on WordPress

When I first discovered the concept of websites and blogs, I thought Dreamweaver was my first choice. That was in 2010.

But, I was wrong. One of my friends introduced me to Blogger.com and I learned that publishing by writing blogs is how most of the websites are made.

A few months later, I discovered WordPress and my life changed since.

I started writing stories on tech. I wrote for Axleration (no longer publishing) and Devils’ Workshop (no longer publishing) for a few months.

In 2013, things got busy and I had to shift my focus to college.

4 years later, I re-discovered WordPress.com and here I am!

SSH

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PGP

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Arun on social

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Credits

Site icon made by Smashicons from www.flaticon.com is licensed by CC 3.0 BY

Cover photo on blog posts and pages from Pexels.

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